Subscription / Purchasing Issues
Sometimes activation can be delayed by various means, such as payment pending on a credit card.
Activation can be triggered by closing and restarting the app.
Otherwise please try a restore purchase if this fails.
Apple iPhone or iPad
Please navigate to the purchase screen and tap 'restore purchase'
If prompted, please ensure you sign in using the same Apple ID that was used to purchase.
That should activate your subscription.

Android device
Please ensure you are signed in using the Google Play account used to purchase
The app checks the google store for a valid subscription on start-up.
If you still have any further issues, don't hesitate to contact us from within the app

You may need to provide the receipt copy or a screenshot from the itunes / google purchase history.
This information helps us to investigate and resolve any issue as soon as possible.
Activation requires you to sign into the Apple or Google Play account used for the original purchase
Apple
Please navigate to the purchase screen and tap 'restore purchase'
If prompted, please ensure you sign in using the same Apple ID that was used to purchase.
That should activate your subscription.

Android
Please ensure you are signed in using the Google Play account used to purchase
The app checks the google store for a valid subscription on start-up.
Any further issues contact us from within the app.
Sorry to see you leave
If there is any issue we can help with before you cancel please contact us
Apple / Google handle all money related issues as they are the app distributor. We just write the software.
Please visit the relevant link below:
Apple cancelations and refunds
https://support.apple.com/en-au/ht202039
Android cancelation and refunds
https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid
Sorry this is not possible with Timesheet PDF/Timesheet PLUS
Apple and Google store the purchase receipts on there own servers, which only connect to the app on the same device platform.
Google doesn't talk to Apple, and Apple doesn't talk to Google.
Best suggestion is to cancel your subscription, and purchase on the new platform.
Timesheet PDF
Different rates are set for each client. Simply select and edit a client and enter the rates.
Apple
Tap the down arrow followed by edit/delete to enter delete mode.
Note: The delete function is disabled in the trial version. Subscription is required to unlock deleting entries.
Android
While viewing the time entry, tap the top right menu>delete
Detailed Report
Tap the blue folder button to create the detailed report.
Change the start and end date for the time frame you require.
Bi-Weekly Report
Tap the top right menu followed by bi-weekly
Now select two entries for the report.
Apple
On your old phone backup data via Settings>Cloud or Dropbox
On the new phone restore via Settings>Cloud or Dropbox
**Make sure you are signed into the same Cloud or Dropbox Account.
Android
Tap Settings > Backup
On your old phone backup data.
Use a File Manager app to locate the file or search for extension 'sql'
The file name is timesheet_backup_{todaysdate}.sql
Copy this file to an SD card or Google Drive so you can transfer it to the root folder on your new phone.
On your new phone Tap Settings>Backup
Tap Restore - this presents a file picker, search for the .sql file and select.
Timesheet Plus and Timesheet PDF allow single entry per day (to keep it simple).
Please download TTN which has this feature and more
  • Multiple entries per day
  • Submit time electronically or send PDFs
  • Sync across devices
  • Custom report periods
  • Web app for employer to view all time
You can read more via the link below. Its free to trial.
Read More...
Timesheet Plus
Ooooppps - You downloaded the wrong app...
Timesheet Plus does not feature biweekly or monthly reports.
For these features please download Timesheet PDF or TTN from the App store or Google Play.
Different rates can be set up for each client. Simply select and edit a client and enter the rates.
Apple
Tap the down arrow followed by edit/delete to enter delete mode.
Note: The delete function is disabled in the trial version. Subscription is required to unlock deleting entries.
Apple
On your old phone backup data via Settings>Cloud or Dropbox
On the new phone restore via Settings>Cloud or Dropbox
**Make sure you are signed into the same Cloud or Dropbox Account.
Timesheet Plus and Timesheet PDF allow single entry per day (to keep it simple).
Please download TTN which has this feature and more
  • Multiple entries per day
  • Submit time electronically or send PDFs
  • Sync across devices
  • Custom report periods
  • Web app for employer to view all time
You can read more via the link below. Its free to trial.
Read More...
TTN
Click the image to view
Click the image to view