Sometimes activation can be delayed by various means, such as payment pending on a credit card.
Activation can be triggered by closing and restarting the app.
Otherwise please try a restore purchase if this fails.
Apple iPhone or iPad
Please navigate to the purchase screen and tap 'restore purchase'
If prompted, please ensure you sign in using the same Apple ID that was used to purchase.
That should activate your subscription.
Please ensure you are signed in using the Google Play account used to purchase
The app checks the google store for a valid subscription on start-up.
If you still have any further issues, don't hesitate to contact us from within the app
You may need to provide the receipt copy or a screenshot from the itunes / google purchase history.
This information helps us to investigate and resolve any issue as soon as possible.